Job Offer
Job Offer
Technical Support Engineer
Impact Subsea
Aberdeen, Scotland, UK
N/A years experience
Posted: 15-10-2025
Company: Impact Subsea
Skills: Experience and knowledge of hydro-acoustic products.
Experience: N/A years
Education: Degree, HND or equivalent experience in an electronic engineering discipline
Employment type: Full time
Location: Aberdeen, Scotland, UK
The Technical Support Engineer will report directly to the Technical Support Supervisor. Location Impact Subsea Ltd, Aberdeen Energy Park. There may be a requirement to visit suppliers, customers, conferences, exhibitions and other work locations.
Authorized Jobs in the next location(s): UK
Reporting Line
The Technical Support Engineer will report directly to the Technical Support Supervisor.
Location
Impact Subsea Ltd, Aberdeen Energy Park. There may be a requirement to visit suppliers, customers, conferences, exhibitions and other work locations.
Role
To provide the Impact Subsea user base with onshore technical support in the form of email/phone technical assistance. To provide equipment diagnosis, servicing and repair.
Key Responsibilities
The Technical Support Engineer will be required to:-
• Provide remote technical support via email and phone, diagnosing customer issues to resolve them without factory returns when possible.
• Carry out investigation, servicing, repair, and calibration of customer sensors, along with associated administrative tasks.
• Issue customers with reference numbers for service work and conduct related admin including the issuing of Quotes and Invoices.
• Conduct service, repair and calibration work on Rental sensors as required.
• Support the production and development teams as required.
• Assist with the creation and maintenance of technical manuals and documentation as required.
• Ensure that support processes are maintained and improved upon, in line with company and regulatory requirements.
• Comply with management system procedures, including health, safety and environmental requirements within the company.
• Convey a professional image of the company at all times.
• Carry out any other tasks within the competence of the role and jobholder.
Key Outcomes
• To ensure customer’s support requirements are addressed in a timely manner.
• To ensure that customers experience excellent service and sustained confidence in their sensor performance.
• To ensure service work is progressing in a timely manner.
• To assist in the day-to-day business operations.
Skills: Experience and knowledge of hydro-acoustic products.
Experience: N/A years
Education: Degree, HND or equivalent experience in an electronic engineering discipline
Employment type: Full time
Location: Aberdeen, Scotland, UK
The Technical Support Engineer will report directly to the Technical Support Supervisor. Location Impact Subsea Ltd, Aberdeen Energy Park. There may be a requirement to visit suppliers, customers, conferences, exhibitions and other work locations.
Authorized Jobs in the next location(s): UK
Company details
Requirements & Summary
Reporting Line
The Technical Support Engineer will report directly to the Technical Support Supervisor.
Location
Impact Subsea Ltd, Aberdeen Energy Park. There may be a requirement to visit suppliers, customers, conferences, exhibitions and other work locations.
Role
To provide the Impact Subsea user base with onshore technical support in the form of email/phone technical assistance. To provide equipment diagnosis, servicing and repair.
Key Responsibilities
The Technical Support Engineer will be required to:-
• Provide remote technical support via email and phone, diagnosing customer issues to resolve them without factory returns when possible.
• Carry out investigation, servicing, repair, and calibration of customer sensors, along with associated administrative tasks.
• Issue customers with reference numbers for service work and conduct related admin including the issuing of Quotes and Invoices.
• Conduct service, repair and calibration work on Rental sensors as required.
• Support the production and development teams as required.
• Assist with the creation and maintenance of technical manuals and documentation as required.
• Ensure that support processes are maintained and improved upon, in line with company and regulatory requirements.
• Comply with management system procedures, including health, safety and environmental requirements within the company.
• Convey a professional image of the company at all times.
• Carry out any other tasks within the competence of the role and jobholder.
Key Outcomes
• To ensure customer’s support requirements are addressed in a timely manner.
• To ensure that customers experience excellent service and sustained confidence in their sensor performance.
• To ensure service work is progressing in a timely manner.
• To assist in the day-to-day business operations.
