Company: SBG Systems
Skills: knowledge of Navigation and Positioning as well as 3D imagery acquisition systems
Experience: 5+ years
Education: geomatics or embedded systems engineering
Employment type: Full time
Location: Santa Ana, CA, USA

To follow our fast growth, we are looking for a Senior Support Engineer to join our Californian office. You will be working under the Customer Support Director supervision. You will be responsible for assisting our customers from product qualification to their implementation as well as participating in the qualification and internal testing of new solutions.

Authorized Jobs in the next location(s): USA
SBG SYSTEMS is a high-tech company in the navigation and motion sensing industry. Featured in 2014 and 2015 in the Deloitte Technology Fast 50 et Fast 500 EMEA, the company is growing internationally and is looking for new talents to join its teams. Headquartered near Paris, France with subsidiaries in Santa Ana (California) and Singapore, the company addresses a wide range of BtoB markets including aerospace, mapping and robotics.
To follow our fast growth, we are looking for a Senior Support Engineer to join our Californian office.

You will be working under the Customer Support Director supervision. You will be responsible for assisting our customers from product qualification to their implementation as well as participating in the qualification and internal testing of new solutions.

Responsibilities:

Provide before sales support
-Prepare and conduct onsite product demonstrations and customer tests,
-Manage test and support equipment including product check, scheduling,
-Assist sales team with technical inputs for bid answering,
-Attending in dedicated Trade Shows and Conferences to support the Sales team.

After sales support
-Online support (Desk, Team-Viewer, mail, phone, …),
-On site assistance for installation and commissioning,
-Onsite or remote customer training,
-Manage and Follow equipment return for tests and repairs.

Other internal duties
-Technical document writing and reviewing (Documentation, Technical articles, test reports, etc.),
-New products / firmware / software test and review,
-Link between sales, customers and R&D to provide feedback about bugs and wished improvements.

This position will require frequent travel.
Job Location: Santa Ana, CA

Salary: Based on experience

Benefit package: 100% health, dental, and vision care, 401(k) plan, 20 days of paid time off, 9 days paid holidays (Memorial Day, July 4 etc.).

Requirements:
-Education in geomatics or embedded systems engineering.
-Solid experience (minimum 5 years), ideally with a knowledge of Navigation and Positioning as well as 3D imagery acquisition systems (land, air, marine).
-Proficiency in measurement analysis tools (desired Octave / Matlab), and positioning and navigation systems (GNSS, inertial, Imaging, Lidar, etc.), as well as knowledge of geodesy.
-You are able to work in close collaboration with several departments of the company but also independently with international clients.